Everything you need to know about how your personal data is collected, stored, and used at Hitbet — explained in plain English.
The most important points from the privacy policy at a glance
Every data transmission on Hitbet is secured with 256-bit SSL encryption. Your banking details and identity document data are encrypted before they ever reach our servers.
Bank-Level SecurityHitbet never sells your personal data to third parties. Data is shared only in a controlled manner with partners who are necessary for operating the service.
Sale ProhibitedOnly the data necessary to provide our services is collected. We do not request or retain personal information beyond what is required.
Minimal CollectionYou may request the deletion of specific data. Any data that is not required to be retained under legal obligations will be deleted within 30 days of your request.
Your RightsHitbet uses cookies on its website, but you have the option to disable non-essential cookies. Analytical and marketing cookies will not be used without your consent.
ControllableIn the event of a data breach, affected users will be notified within 72 hours and steps will be taken to address the issue.
Fast ResponseHitbet (hitbet.run) takes your privacy extremely seriously. This Privacy Policy explains what information we collect when you use the Hitbet website or mobile app, why we collect it, and how it is used.
By using the Hitbet website or app, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform.
This policy applies to all Hitbet users — whether you're a registered member or simply browsing the website. All information collected through the mobile app, website, and support channels falls under this policy.
Last Updated: May 2026. If significant changes are made to the privacy policy, registered members will be notified via app notification or email.
Hitbet collects your information in several ways. Below is a detailed breakdown of what data is collected and why:
| Data Type | Example | Reason for Collection | Required? |
|---|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | KYC Verification & Age Confirmation | Yes |
| Contact Information | Mobile number, email address | OTP, Notifications & Support | Yes |
| Payment Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing | Yes |
| Device Information | IP address, browser, and operating system | Security & Fraud Prevention | Automatic |
| Betting History | Bet amounts, outcomes, and preferred games | Account Management & Service Improvement | Automatic |
| Location Information | Country and region (from IP address only) | Geo-restriction Verification | Automatic |
If you use the mobile app, it may request notification permissions on your device — this is to send you push notifications. Declining this permission will not affect the app's core functionality; you simply will not receive notifications.
Hitbet uses your information only for specific, legitimate purposes. Your data is never used beyond those defined purposes.
Hitbet may use your data to make automated decisions — for example, temporarily locking an account if suspicious activity is detected. You have the right to request a human review of any such decision.
Hitbet follows industry-leading standards to keep your data secure. Key measures include:
Please note, however, that no online system can guarantee 100% security. We strongly recommend using a strong password for your account and never sharing your login credentials with anyone.
Hitbet uses several types of cookies on its website and app. Cookies are small text files stored on your device that help the service function properly.
To remember your login session, security tokens, and language preferences. The site cannot function without these.
For understanding page visit statistics and user behaviour. Not used without consent.
To show you relevant advertisements. These cookies are only activated with your consent.
To remember your game preferences, betting interface settings, and personalisation choices.
Cookies can be disabled or cleared from your browser settings. However, disabling essential cookies may cause some parts of the site to stop working correctly.
Hitbet retains your information only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period ends, data is securely deleted or anonymised so that individuals can no longer be identified. You may also request the deletion of specific data before the period expires — though data retained due to legal obligations may not be able to be removed.
As a Hitbet user, you have a number of rights over your own data. Whether and when you choose to exercise them is entirely up to you.
You may request a summary of the personal data Hitbet holds about you. Contact support and the information will be provided within 30 days.
If any of your information is incorrect, you can request a correction. Amendments are straightforward before KYC is completed; after that, supporting documents will be required.
You may request the deletion of specific data. Please note that data retained under legal obligations may not be removable.
You can request that your data be used only for specific purposes — particularly when it comes to marketing communications.
You may request a copy of your data in a machine-readable format (CSV or JSON).
You have the right to request human review of any decision made about you through automated processes.
To exercise any of these rights, email support@hitbet.run or reach out via live chat. Once your identity is verified, requests are typically processed within 30 days.
Hitbet strictly prohibits anyone under the age of 18 from using the platform. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.
If a parent or guardian suspects their child is using Hitbet, please contact us immediately at support@hitbet.run. Action will be taken promptly.
Parents can use parental control software on their devices to manage their children's internet access. For further guidance on this, Responsible Gaming View page.
Hitbet may update this privacy policy as needed. Changes may be driven by the adoption of new technology, legal developments, or the expansion of our services.
To view a previous version of our Privacy Policy, contact support — archived versions are available on request.
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
Hitbet takes all privacy-related requests seriously. Once your request is received, you will be sent an acknowledgement and kept updated throughout the process.
It is natural to have concerns about sharing information on online platforms — especially when sensitive details like payment information or identity documents are involved. You have every right to know where that data goes and who can see it. Hitbet does not shy away from answering those questions.
To register with Hitbet, you need to provide your name, mobile number, and date of birth. This information is required to create your account and verify your age. Keeping under-18s off the platform is a regulatory requirement, so age verification is a legal obligation for us. If you wish to make your first withdrawal, you will also need to submit a photo of your national ID or passport — for the same reason.
Many users have questions about payment data. Hitbet never collects your bKash or Nagad PIN — only the transaction reference and sender's number are recorded. This information is used solely to match payments and resolve disputes. Your full banking PIN or OTP will never be requested — if anyone claims to be from Hitbet and asks for these, it is a fraud attempt.
When you use our website or app, certain information is collected automatically — such as your IP address, browser type, and how long you spend on each page. This data cannot directly identify you, but it is used for security monitoring and platform improvement. For example, if users are consistently running into issues in a particular section of the app, we can identify and fix the problem.
Does Hitbet sell your data to advertisers? The straight answer is no. However, the app does use certain analytics tools that collect aggregated usage statistics — not personal data, but aggregate figures. Before using any such tool, we make sure it complies with international data privacy standards.
We understand that marketing messages can be frustrating. Hitbet only sends promotional messages if you gave your consent at the time of registration. Even if you did, you can opt out at any time by clicking the "Unsubscribe" link at the bottom of any message or by contacting support. Transactional and security messages — such as login OTPs and withdrawal confirmations — are sent regardless of your marketing preferences, as they are an essential part of the service.
There is a practical limitation when it comes to deleting data. Financial transaction records must be retained for a legally required period — even after you close your account. This data may be disclosed in response to lawful requests from tax authorities or investigative agencies. Beyond that, your data is deleted once your account is closed.
A final note — Hitbet's privacy policy is not just words on paper; it is actively enforced in practice. If you ever feel your data is being used inappropriately or that this policy is being violated, write to us directly at support@hitbet.run. We take every complaint seriously and work to resolve it as quickly as possible.
The two things users most want to know
Your privacy is protected at Hitbet. Register and deposit via bKash to claim your 150% welcome bonus.